Passwords & Reset
nRouter's password policy and how to reset a forgotten password
Last updated
This page covers the password rules nRouter enforces and how to recover a forgotten password.
Password policy
The only requirement is length — there are no forced character types:
| Rule | Requirement |
|---|---|
| Length | At least 8 characters (maximum 128) |
We follow the NIST 800-63B guidance: length protects an account far more than forced uppercase/lowercase/digit rules, which mostly add friction. Use a long passphrase you can remember.
Examples that fail: pass12 (too short, 6 characters). Examples that pass: correcthorse, MyDogIsNamedRex.
The same policy is applied on the server, so a password that's accepted by one screen will work on every other screen.
Resetting a forgotten password
- On the sign-in page, choose Forgot password? (or go to
/forgot-password). - Enter your email and submit.
- You'll always see "If that email is registered, a reset link has been sent." — this generic response is intentional and doesn't reveal whether the address exists.
- Open the email and click the reset link. It's valid for 1 hour.
- You land on the Update Password page. Enter a new password (twice) that meets the policy.
- On success, your other active sessions are signed out and you're redirected to your dashboard.
You do not need your old password to reset — clicking the emailed link proves you own the account.
Changing your password while signed in
From the dashboard, go to Settings → Security and use Reset password. This kicks off the same email-link flow above.
What you'll see if something's wrong
| Message | Meaning |
|---|---|
| "Your reset link has expired. Please request a new password reset." | The 1-hour window lapsed — request a fresh link. |
| "Passwords do not match" | The two fields differ — retype them. |
| "Password must be at least 8 characters" | Lengthen it to meet the policy. |
Reset requests are rate-limited (a few per hour per email and per IP) to prevent abuse.
Next steps
- Logging In — All sign-in methods
- Two-Factor Authentication — Add a second factor for stronger protection
- Security Settings — Manage sessions, SSO, and MFA
Logging In
Sign in to your nRouter dashboard using secure authentication methods including passwords, email magic links, SMS phone verification, and enterprise SAML SSO.
Phone Verification
Set up SMS phone verification on your nRouter account for enhanced security. Protect organization resources with one-time verification codes during sign-in.